Thank you for shopping at Lemonbuba Store. We want you to be fully satisfied with your purchase. If, for any reason, you are not completely happy with your order, we offer a straightforward return and refund policy to ensure your peace of mind.
Returns
1.1 Eligibility: To be eligible for a return, the following conditions must be met:
a. The item must be unused, undamaged, and in its original packaging.
b. The return request must be initiated within calendar days of receiving the item.
c. The item must not fall under any non-returnable categories.
1.2 Return Process:
a. Contact our customer support team at [email protected] to initiate a return request. Please provide your order details and reasons for the return.
b. Our customer support team will guide you through the return process and provide you with a return authorization.
c. Pack the item securely in its original packaging, including any accessories, manuals, or promotional materials.
d. Ship the item back to us using a trackable shipping service. You will be responsible for the return shipping costs, unless the return is due to an error on our part.
e. Once we receive and inspect the returned item, we will notify you of its status and proceed with the refund or replacement, as applicable.
Refunds
2.1 Refund Eligibility: Refunds will be issued under the following circumstances:
a. The returned item meets the eligibility criteria outlined in section 1.1.
b. The item is received by us within the specified return period.
c. The return is not due to a non-returnable item.
2.2 Refund Process:
a. Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
b. If approved, the refund will be processed back to your original payment method within 5-10 business days.
c. Depending on your payment provider, it may take additional time for the refund to be reflected in your account.
Exchanges
3.1 Exchange Eligibility: We accept exchanges for the following reasons:
a. If you received a defective or damaged item.
b. If you received the wrong item.
3.2 Exchange Process:
a. Contact our customer support team at [email protected] to initiate an exchange request. Please provide your order details and reasons for the exchange.
b. Our customer support team will review the case for eligibility and will guide you through the trade-in process and provide you with a trade-in license if trade-in is eligible.
c. Follow the return process outlined in section 1.2 to return the item.
d. Once the returned item is received and inspected, we will notify you of the approval or rejection of your exchange.
e. If approved, we will ship the replacement item to you at no additional cost.
Non-Returnable Items
4.1 The following items are non-returnable:
a. You don't like the product printed according to our manufacturer's standards.
b. You select the wrong size when ordering the product.
c. The order is still within the specified maximum production and shipping times for the products. Please see our Current Production & Shipping Time to see our general lead time.
d. Your order is lost due to an incorrect recipient address. Any request to change the address in case of reprinting will not be covered.
e. The tracking status for your order shows “Delivered” but you claimed that you have not received the package.
f. We do not assume responsibility for packages for which the courier company has made delivery attempts but was unable to successfully deliver.
Order Cancellation
We cannot make any cancellations for any orders after your order has reached production. This is due to the nature of creating customized products that are created by our vendors once it has reached this step in the process. Our vendors typically begin production of your item within 12 hours of your order being submitted and we cannot guarantee that the manufacturer will see our request to cancel or change the address.
Address Change
We use a third party vendor for verifying your address. If you have an order with an order status that is stuck with an Address Issue and if you have not made any changes within 12 hours from the order submission date, your order will be canceled. Please be sure to make any address changes within 3 days or before your order is sent to production.
Lost in Transit
Packages are considered lost in transit when the products in the order do not arrive at the shipping address provided within the maximum shipping/transit timeframes. A package is considered lost in transit if the shipping timeframe exceeds the maximum shipping/transit time frame.
Please note that there may be variances in ship dates and these times are subject to change. Click to Shipping policy to get more information
Note: All orders related to lost in transit need to be claimed within 30 days from the ordered date. In case it exceeds 30 days from the time of order, we reserve the right to refuse to settle a claim.
Contact Us
5.1 If you have any questions or concerns about our Return & Refund Policy or need assistance with a return or refund, please contact our customer support team at:
LEMONBUBA STORE
Email: [email protected]
Bussiness Day: Mon - Fri/ 8:00 - 17:00 EST
Address: 835 Summit Ave, Hackensack, NJ 07601, USA